Return Window

Customers may initiate a return within 07 days from the date of delivery.
During special occasions, promotional campaigns, or holidays, an extended return window may be offered.
All returned items must meet the eligibility conditions outlined below to qualify for a refund or exchange.

Eligibility Criteria

Items are eligible for return if they meet all of the following conditions:

• The product is unused, unopened, and undamaged

• The item is returned with original packaging, tags, and accessories

• The product was purchased directly from our online store

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products

• Perishable goods

• Intimate or hygiene-related items

• Products purchased from third-party sellers

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support with your order number

2. Receive return approval and instructions

3. Pack the item securely in its original packaging

4. Include the order number or return form inside the package

5. Ship the item to the provided return address

Please ensure all required documentation is included to avoid delays.

Refund or Exchange Options

Once your return is received and inspected, you may choose one of the following options:

• Full Refund: Refunded to the original payment method

• Store Credit: Credit for future purchases

• Exchange: Replacement with the same or similar product

⏳ Refunds or exchanges are typically processed within 7–10 business days after approval.

Shipping Costs

Return shipping responsibility depends on the reason for return:

• Customer-paid: If the return is due to customer preference

• Seller-paid: If the item is damaged, defective, or incorrect

• Shared cost: In certain special cases, shipping costs may be shared

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately.
Provide:

• A description of the issue

• Clear photos of the damaged product

• Your order number

We will arrange a replacement or refund as quickly as possible.